Terms & Conditions

Renaissance Beauty Therapy Limited

The service and retail provider

Services

  • When attending the salon for treatment(s) for the first time, please arrive approximately 10 minutes early to complete our consultations form and state any medical condition past or present you have/had that may affect the suitability of treatment(s) to be given. Thereafter if there are any changes in your health that may affect the suitability of treatment(s) to be given you must tell us in advance of any treatment(s) given. If you are pregnant some treatments may not be available to take - you must advise us if you are pregnant.
  • In some cases it may be a requirement that a doctor certifies to us in writing that you can take that treatment(s).
  • All treatments involve the use of one or more items of oils, creams, wax, nail polish and/or polish removers therefore you must take this into consideration when attending the salon for treatments and wear suitable clothing or ask the therapist conducting the treatment to cover completely your clothing or ask us to provide you with suitable clothing to wear. It is your sole responsibility to ensure that this is done. We do no accept any liability for items of clothing contaminated with any products used in the course of any treatments if the above is not applied.

Pricing and Appointments

  • Please give 24 hours notice of a cancellation or rescheduling to avoid a charge of 50% of the treatment cost. This charge is for the consideration of your therapists time and for other clients who may be waiting for an appointment. The full treatment cost will be charged if less than 6 hours notice is given.
  • You may cancel an appointment by phone - 09 426 9308 or in person at the salon.
  • Courses booked are not refundable in part or full and cannot be exchanged for alternative treatment(s). Where a course is bought by you and you miss one of the course appointments without providing us with a minimum of 24 hours notice you will loose that course appointment and no refund will be given as these are sold with a price concession.
  • Late arrival for your appointment may result in a shortened session, dependant on the next customer bookings.
  • When booking via our online source, a booking is made when we contact you with confirmation.
  • Gift Vouchers expire six months from the date of issue. Gift Vouchers can be used to purchase products or treatments at Renaissance Beauty Therapy Limited in store only for products and services.
  • We reserve the right to modify or change treatments and prices without notice.

Online Shopping

  • All products are subject to availability.
  • All products ordered need to be paid for in full at the time of ordering. There will also be a charge to cover suppliers post and packing charge which must also be paid in full at the time of ordering.
  • Manufacturers may change product ingredients without notice therefore always read the product label. Manufacturers may also change product packaging from that shown.
  • We trade only within the NZ.


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