Shipping & Returns

Shipping

  • Renaissance Beauty uses Post Haste Couriers (www.posthaste.co.nz) for all of its national deliveries. Delivery will normally be within 3-5 working days. However, if there are any unforeseen delays we will contact you. We will track and trace your parcel and endeavour to do our best to get your parcel delivered to you as soon as possible. Renaissance Beauty will not be responsible or liable for any lost or missing parcels during transit.
  • All orders require a signature on delivery. Please ensure that there is someone to accept delivery during working hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient's responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. If no contact is made, re-delivery may be attempted without further contact with the recipient. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. It is therefore recommended that your package be sent to a work address if possible.
  • We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect.
  • Deliveries will be made to the address that you have selected. In the event that you select a business address, Renaissance Beauty shall be deemed to have delivered the product to its intended recipient by delivering it to the reception area at the business address and receiving from a duly authorised representative at the business address a signed receipt of delivery.
  • Please Note: For Rural Deliveries, please allow an extra day for delivery.
  • Sorry but we cannot ship to P.O. Boxes.

Returns

All returns or refunds must be reported to us within 14 days of receipt. We guarantee money back refund without question (on internet orders only) if you are dissatisfied in any way. Items must be returned in the original condition in which they were received. Returned items will be refunded using the same method used to make payment for the original order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order.

All communications regarding returns are to be either:

1. Emailed to:enquiries@renaissancebeauty.co.nz; or
2. Telephoned through to (national) 09 426 9308
We will be able to advise you of where to send and how to arrange the refund.

Please provide us with the following details:
Name and Address
Email Address
Contact number
Original Order Number

 

Renaissance Beauty Therapy Limited © 2015. All Rights Reserved.
Site by The Caper Web Solutions